Terms and conditions
The terms for ordering from Reload Fitness Food Co.
Ordering
Orders for Monday’s delivery or collection close at 12 noon on the Sunday before. Orders placed after that are for the following week and its menu. We cook everything fresh to order.
Prices and bundles
Prices are shown in pounds and include anything we are required to charge. Bundle prices are applied automatically in your basket when your order qualifies. Shakes, shots and treat boxes are not part of the bundles.
Delivery and collection
We deliver on Mondays between 09:30 and 14:00 to G postcodes, PA1 to PA16 and ML1 to ML5, for £6 per order. Collection from our partner gyms is free. Please add any delivery instructions at checkout.
Changes and cancellations
You can change or cancel your order by contacting us before the Sunday 12 noon cutoff. After that, ingredients are bought and meals are cooked for you, so we can’t cancel or refund an order unless something has gone wrong on our side.
Food safety
Refrigerate your meals as soon as they arrive and eat them within 3 to 4 days, or freeze them on the day they arrive. Reheat until piping hot and only reheat once.
Allergens
Our kitchen handles all 14 major allergens. Please read our allergen information and tell us about any allergy before you order.
Monthly packages
The Monthly Saver and Reload XL cover four weeks of meals, with delivery, for one payment. Choose your meals on the website each week before the Sunday 12 noon cutoff and they are covered at checkout. You have six weeks to use a four-week package; weeks not used by then expire.
Gift vouchers
Gift vouchers are valid for 12 months from purchase, can be used once and can’t be exchanged for cash.
Coaching
Personal training and online coaching are arranged separately and have their own terms, which we will give you before you start.
Contact and law
If you have a question or a complaint, please contact us. These terms are governed by the law of Scotland.
Last updated 13 October 2026.